Safety is paramount. Classes may be cancelled if it’s deemed unsafe. Classes may also be cancelled due to reasons outside our control. We will try to communicate all cancellations at least 2 hours before the program start.

Outdoor Programs– If the field is wet and would be damaged with play, class will be cancelled. If it is just drizzling, class or games may go.

Tennis – Rain causes dangerous slick conditions. Students will be notified if a tennis or pickleball program will be cancelled. For classes that occur outside office hours, we will do our best to provide advanced notice of cancellations.

Refunds: In order to cancel a program, you must contact the Ross Recreation office at least 14 days prior to the start date. We will be unable to process any refunds or account credits (minus the $30 transfer/ change fee) for any cancellations requested within 14 days of the program start date. Full refunds will be issued in the event of a class cancellation.

Payment Policy: Registration is only considered complete once payment has been received. You may pay online or pay in-person by cash, credit card or check. All credit card payments incur an additional service fee to cover credit card fees and processing charges. Payments by check must be received in the office within 5 business days before registration is considered complete. If you believe you have a credit on file to use in lieu of or along with a secondary payment, please contact Ross Recreation at (415) 435-6020.

Transfer Fee: A $30 transfer fee will be applied to any customer program changes or program transfers (program to program transfer). Please choose your activities and programs, classes, camps, leagues and workshops carefully.

Photo Waiver and Release:

I grant permission for the organization "ROSS RECREATION" to use photographs of me and my child(ren) for any of the following purposes during involvement in registered events and programs: website or social media accounts, promotional advertisements, articles, marketing materials, and internal publications. I understand that the photographs used online may freely be shared by anyone who has access to internet and may be published to a local press or media. I acknowledge that I can withdraw the consent at any given time. However, I understand that any images already published may not be able to be fully removed from existing materials. I have the right to access and review any images used and correct any inaccurate information. I confirm that I am of legal age to give my consent.

PARTICIPANT RELEASE AND INDEMNIFICATION AGREEMENT -- READ BEFORE SIGNING – I certify that myself and/ or my child is participating in the Town of Ross Recreation Department programs and field trips (the “Events”). I understand that “participation” in the Events may include preparing for, traveling, receiving instruction and engaging in the Events. I certify that myself and/or my child is in good health and has no physical or other impediment which would endanger myself or my child while participating in the Events. In consideration for being allowed to participate in the Events, and their related events and activities, I, the undersigned, acknowledge, appreciate and agree that: 1. Acknowledgement of Risks. I understand that the Events are or may be dangerous and will or may involve risks of injury, loss, or damage to my child. I further acknowledge that such risks may include, but not be limited to, bodily injury, personal injury, accidents, illness, disease, death, and property loss or damage. Further, participation in the Events could increase my risk and my child(ren)’s risk of contracting COVID-19. I understand these risks. 2. Express Assumption of Risk and Responsibility. I knowingly, voluntarily and freely assume all such risks, including the risk of COVID-19 contraction, whether foreseen or unforeseen in participation in the Events, even if arising from the active negligence of the Town of Ross or others, and assume full responsibility for my child’s participation, including for bodily injuries, personal injuries, accidents, death, disease, illnesses, loss or damage of personal property and expenses thereof. 3. Emergency Medical Authorization. I hereby authorize any medical treatment deemed necessary in the event of any injury while participating in the Events. I have appropriate insurance, or in its absence, agree to pay all costs of rescue and/or medical services as may be incurred on my behalf. 4. Release. I, for myself, my heirs, executors and assigns, waive, release and discharge the Town of Ross and the Ross Recreation Department, its officers, agents, employees, and volunteers (hereinafter collectively referred to as “the Town of Ross”) from any and all claims for damages for death, personal injury or property damage, which are related to, arise out of, or are in any way connected with, participating in the Events even though that liability may arise out of active negligence or carelessness on the part of the Town of Ross. 5. Indemnification. I, for myself, my heirs, executors and assigns, agree to defend, indemnify and hold harmless the Town of Ross from any and all liability, claims, demands, or actions, whether personal to me or to a third party, which are related to, arise out of, or are in any way connected with, participating in the Events, even though that liability may arise out of active negligence or carelessness on the part of the Town of Ross, or its officers, agents, employees and volunteers. I UNDERSTAND THAT BY CHECKING "I AGREE" I AM, AMONG OTHER THINGS, GIVING UP IMPORTANT LEGAL RIGHTS AND THAT I AM GIVING UP THE RIGHT TO SUE THE TOWN OF ROSS. I ACKNOWLEDGE AND CERTIFY THAT I HAVE HAD SUFFICIENT OPPORTUNITY TO READ THIS ENTIRE DOCUMENT, THAT I UNDERSTAND ITS CONTENT AND THAT I EXECUTE IT FREELY, INTELLIGENTLY AND WITHOUT DURESS OF ANY KIND, AND THAT I AGREE TO BE BOUND BY ITS TERMS. This is to certify that I, as parent/guardian with legal responsibility for this participant, do consent and agree to his/her participation, and all releases provided above. For myself, my heirs, assigns, personal representatives, executors, administrators, and next of kin, I release and agree to indemnify and hold harmless the Town of Ross from any and all liabilities incident to my minor child’s involvement in the Events as provided above, whether arising from the active negligence of the Town of Ross or otherwise, to the fullest extent permitted by law.

Privacy Policy:

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information (PII)’ is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you request information, subscribe to a newsletter, setup an account, login to registration for Ross Recreation programs or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To quickly process your request.

To send periodic emails.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Maintain your session when you login.

Help remember and process the items in the shopping cart.

Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or other’s rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. See more at http://consumercal.org/california-online-privacy-protection-\ act-caloppa/#sthash.0FdRbT51.dpufat

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

This privacy policy is available as a link on our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

On our Privacy Policy Page

You can change your personal information:

By emailing us

By completing the Personal Information Request form

By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United State’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify Ross Recreation customers via email within 7 business days of the date we become aware of the issue.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.